In-House IT vs. Managed Services: The Right Choice for an NYC Small Business
Key Takeaways
- Hiring a single in-house IT manager in NYC can cost over $150,000 per year with salary and benefits
- An in-house employee has a limited skill set, whereas an outsourced provider gives you access to a full team of specialists (cybersecurity, cloud, networking).
- For most NYC small businesses, managed services offer more expertise and 24/7 coverage at a fraction of the cost of one hire.
As your small business grows, you’ll inevitably reach a critical junction: your technology needs are becoming too complex to manage on your own. This leads to a major question: Do you hire a dedicated, in-house IT person, or do you partner with an outsourced Managed Service Provider (MSP)? For a business in New York City, the answer has unique financial and strategic implications.
The Reality of Hiring In-House IT in NYC
Having a dedicated person in your office seems great, but consider the reality in this market. The average salary for an experienced IT manager in New York City can easily exceed $120,000 per year. When you add benefits, payroll taxes, and bonuses, you’re looking at a total cost of over $150,000. Furthermore, you’re hiring one person. They can’t be an expert in everything, and you have no coverage when they’re sick or on vacation.
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The Strategic Advantage of Managed IT Services
- For a flat monthly fee, you get access to a whole team: cybersecurity analysts, network engineers, cloud specialists, and helpdesk technicians. You get a breadth of expertise that would be impossible to hire internally. An MSP uses advanced tools to monitor your systems around the clock, preventing problems before they start, and because they have a full team, you’re never left without support.
The Verdict for Most NYC Small Businesses
For the vast majority of small and medium-sized businesses in New York City, partnering with a Managed Service Provider offers a more strategic, cost-effective, and comprehensive solution. The ability to access an enterprise-level IT department for a predictable fee that’s a fraction of the cost of one hire provides a level of security and efficiency that a single employee simply cannot match.
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